Refunds/Order Cancellations (only within 24 hours of order)

Refunds or cancellations are only available within 24 hours after you place your order, provided the order has not yet been shipped. After 24 hours, no refunds or order cancellations are permitted.

If you wish to cancel your order and be refunded, you must contact us via email at within 24 hours of your order.

Return/Exchange Policy (only within 3 days of receipt)

If you are not 100% satisfied with your order, we want to help you find your perfect fit. You can exchange or return items for store credit only within 3 days of receipt.

Items showing signs of wear or those that have been engraved, resized or damaged in any way will not be accepted for exchange. Furthermore, items that you have kept for more than 3 days after receipt cannot be exchanged. Items must be post marked no later than 4 days after receipt.

***NOTE for all types of earrings and piercing jewelry's: To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original un-opened packaging. Due to sanitary reasons we cannot accept anything used or removed from packaging.

Additional non-returnable items:

Gift cards

Sale Items

Final Sale

To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund credit.
If you are approved, then your refund will be processed, and a credit coupon code will be sent to your email for later use.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: DAUPHYNE, G07 Building 11B, City Walk Boulevard, Al Wasl, Dubai, United Arab Emirates.

To return your product, you should mail your product to: DAUPHYNE, G07 Building 11B, City Walk Boulevard, Al Wasl, Dubai, United Arab Emirates.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.